Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Rascal MacKai.
All orders are processed within 2 weeks of confirmation. We will send you an email confirmation as soon as you place an order.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping
Shipment processing time
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
International Shipping
We are currently only shipping to Australia
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment Method | Estimated delivery time | Shipment cost |
| New Zealand Rates | ||
|
Pass the Parcel |
2-5 business days | $7.00 |
|
Pass the Parcel Rural |
2-7 business days | $8.50 |
|
Australia Rates |
||
|
Under $250 Value |
||
|
NZ Post No Tracking |
10-15 business days | $15 |
|
NZ Post Tracked |
10-15 business days | $32 |
|
Above $250 Value |
||
|
NZ Post No Tracking |
10-15 business days | $32 |
|
NZ Post Tracked |
10-15 business days | $60 |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Rascal MacKai is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Rascal MacKai is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.